Privacy Policy

Our Privacy & Policy

Devils cafe & Backery Pvt. Ltd. We operates www.thedevilscafe.com website.

This page informs you of our policies regarding the collection, use, and disclosure of Personal

Information we receive from users of the Website.

Personal Information Collection

We may collect personal information from you when you voluntarily provide it to us through various means, such as filling out forms on the Website, subscribing to our newsletter, or contacting us directly. The types of personal information we may collect include but are not limited to:

1. Username

2. Mobile number

3. Password

4. Billing address

Purpose of Collection

We collect and use your personal information for the following purposes:

To communicate with you and respond to your inquiries or requests

To provide you with the services or information you have requested

To personalize your experience on the Website and tailor our offerings to your interests

To send you promotional materials, newsletters, or other marketing communications if you have opted to receive them

To process orders, payments, or any other transactions you initiate on the Website

Information about Image collection 

Purpose of Image Collection  

The cake image is collected to enable users to create and customize their cake orders according to their preferences.

User Consent for Image collection

By using our app’s custom cake order feature and uploading an image, users provide explicit consent for the collection and processing of their cake image data. 

Data usage and Processing of Image 

The uploaded cake image is used solely for the purpose of creating and fulfilling the custom cake order. It may be shared with our internal team responsible for crafting the cakes.

Sharing and Third Parties 

The uploaded cake image is not shared with any third parties outside of our internal team involved in fulfilling the custom cake order.

Data Sharing

We may share your personal information with third parties in the following circumstances:

With service providers and business partners who assist us in operating the Website and delivering our services

With legal authorities or regulatory bodies if required by law or to protect our rights, safety, or property

With your consent or as otherwise disclosed to you at the time of data collection

Please note that we do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Data Security

We are committed to ensuring the security of your personal information. We implement reasonable physical, technical, and administrative safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely dispose of it.

User Rights

You have certain rights regarding your personal information. Subject to applicable law, these rights may include:

The right to access and obtain a copy of your personal information

The right to request correction of any inaccurate or incomplete personal information

The right to request the deletion of your personal information under certain circumstances

The right to object to the processing of your personal information for direct marketing purposes

The right to restrict or limit the processing of your personal information under certain circumstances

If you would like to exercise any of these rights, please contact us using the information provided in Section 7.

Refund and Cancellation Policy

We at [Bakery Name] strive to provide you with the best products and services. This refund and cancellation policy explains our procedures for handling refunds and cancellations.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We accept order cancellations up to 5 hours before the scheduled delivery or pickup time.

For cancellations made within 5 hours of the scheduled delivery or pickup time, we may not be able to process a full refund, as preparations for your order may have already begun.

Refunds

Refunds for cancelled orders will be issued as follows:

Cancellations made within 5 hours of the scheduled delivery or pickup time: 5% refund of the total order value.

Cancellations made before 5 hours of the scheduled delivery or pickup time: Full refund of the total order value.

Refunds will be credited back to the original payment method used for the order. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

Quality Concerns

We take pride in the quality of our products. If you are dissatisfied with the quality or freshness of an item, please contact us immediately upon receipt of the order.

In such cases, we may request photos or other supporting documentation to better understand the issue. Based on our assessment, we will determine an appropriate resolution, which may include a full or partial refund, store credit, or replacement of the affected item(s).

Shipping Policy

 At Devils Cafe & Backery, we strive to ensure a smooth and timely delivery of your orders. This shipping policy outlines our procedures and terms regarding the shipping and delivery of our bakery products.

Shipping Methods and Availability

We offer shipping services to select locations within Gandhi Dham, Kutch. Please ensure that your delivery address falls within our designated delivery zones before placing an order. Delivery options, estimated shipping times, and associated fees will be presented to you during the checkout process based on your location and the items in your order.

Order Processing and Delivery Time

Once your order is placed and confirmed, our team will process it for delivery. We strive to process orders as quickly as possible, typically within 1 to 2 business days.

Delivery times may vary depending on factors such as your location, shipping method selected, and availability of the product in your order.

Estimated delivery times will be provided to you during the checkout process. Please note that these are estimates, and actual delivery times may differ due to unforeseen circumstances or carrier delays.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the following details:

Contact Number: +91-96385 39546

Email ID : contact@thedevilscafe.com

Operating Address : Shop No. 14,Nu-10 B, K.P.T. Shopping Centre, Gayatri Kunj, Ward 10B, Shakti Nagar, Gandhi Dham, Gujarat 370201

Updates to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly. We encourage you to review this privacy policy periodically for any updates.

Data Sharing

We may share your personal information with third parties in the following circumstances:

With service providers and business partners who assist us in operating the Website and delivering our services

With legal authorities or regulatory bodies if required by law or to protect our rights, safety, or property

With your consent or as otherwise disclosed to you at the time of data collection

Please note that we do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Data Security

We are committed to ensuring the security of your personal information. We implement reasonable physical, technical, and administrative safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely dispose of it.

User Rights

You have certain rights regarding your personal information. Subject to applicable law, these rights may include:

The right to access and obtain a copy of your personal information

The right to request correction of any inaccurate or incomplete personal information

The right to request the deletion of your personal information under certain circumstances

The right to object to the processing of your personal information for direct marketing purposes

The right to restrict or limit the processing of your personal information under certain circumstances

If you would like to exercise any of these rights, please contact us using the information provided in Section 7.

Refund and Cancellation Policy

We at [Bakery Name] strive to provide you with the best products and services. This refund and cancellation policy explains our procedures for handling refunds and cancellations.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We accept order cancellations up to 5 hours before the scheduled delivery or pickup time.

For cancellations made within 5 hours of the scheduled delivery or pickup time, we may not be able to process a full refund, as preparations for your order may have already begun.

Refunds

Refunds for cancelled orders will be issued as follows:

Cancellations made within 5 hours of the scheduled delivery or pickup time: 5% refund of the total order value.

Cancellations made before 5 hours of the scheduled delivery or pickup time: Full refund of the total order value.

Refunds will be credited back to the original payment method used for the order. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

Quality Concerns

We take pride in the quality of our products. If you are dissatisfied with the quality or freshness of an item, please contact us immediately upon receipt of the order.

In such cases, we may request photos or other supporting documentation to better understand the issue. Based on our assessment, we will determine an appropriate resolution, which may include a full or partial refund, store credit, or replacement of the affected item(s).

Shipping Policy

 At Devils Cafe & Backery, we strive to ensure a smooth and timely delivery of your orders. This shipping policy outlines our procedures and terms regarding the shipping and delivery of our bakery products.

Shipping Methods and Availability

We offer shipping services to select locations within Gandhi Dham, Kutch. Please ensure that your delivery address falls within our designated delivery zones before placing an order. Delivery options, estimated shipping times, and associated fees will be presented to you during the checkout process based on your location and the items in your order.

Order Processing and Delivery Time

Once your order is placed and confirmed, our team will process it for delivery. We strive to process orders as quickly as possible, typically within 1 to 2 business days.

Delivery times may vary depending on factors such as your location, shipping method selected, and availability of the product in your order.

Estimated delivery times will be provided to you during the checkout process. Please note that these are estimates, and actual delivery times may differ due to unforeseen circumstances or carrier delays.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the following details:

Contact Number: +91-96385 39546

Email ID : contact@thedevilscafe.com

Operating Address : Shop No. 14,Nu-10 B, K.P.T. Shopping Centre, Gayatri Kunj, Ward 10B, Shakti Nagar, Gandhi Dham, Gujarat 370201

Updates to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly. We encourage you to review this privacy policy periodically for any updates.

5. We collect and process users’ cake images that they upload through the app for the purpose of placing custom cake orders